County Sponsored Internet Towers FAQs
- I don't have high speed internet. Who do I contact to get this service?
- I have called all the ISPs and was told I cannot have service, unless I have a tower. Can the County sponsor a tower?
- Do I need to sign an agreement as well?
- I already have a County tower or receive internet service from a County sponsored local tower; may I shop around for another ISP?
- Can I use the County tower that my neighbour is using to obtain high speed internet services?
- Can any ISP install equipment on a County sponsored local tower to provide me and others with internet service?
- What if the ISP refuses to sign the licence agreement?
- I have a County sponsored tower on my property, and/or receive service from one. Do I have to notify the County when changing providers?
- What do I do if I sell my property?
- I am a tenant. Can I obtain a County sponsored local tower?
- I am an ISP in the area and would like to know where the County sponsored local towers are located.
- I am an ISP in the area and would like to be added to the County's services page.
- Because the ISP is using a County sponsored local tower, should I contact the County if I have problems with my internet service?
- I have a County sponsored tower on my property but I don't need it any more. What do I do?
Contact the Internet Service Providers (ISPs) in your area. For a list of local ISPs visit www.countygp.ab.ca/services or call the County at 780-532-9722.
I have called all the ISPs and was told I cannot have service, unless I have a tower. Can the County sponsor a tower?
No, however the County of Grande Prairie is offering County residents and business free 68 ft. towers as they become available. Here is what you will need:
- Contact Expert Mobile Communications to be placed in a queue and arrange for pick up 780-539-3962
- Provide proof of residence (Picture ID and utility bill)
Yes, the landowner(s) signs - in person an “Access Easement Agreement” giving the County and partners right of access to the tower, in addition, the landowner also agrees to provide a continuous source of electricity for the purpose of powering the tower and the telecommunications equipment
I already have a County tower or receive internet service from a County sponsored local tower; may I shop around for another ISP?
Yes, like any other service you can shop around for the one that fits you best. For a list of ISPs in the area visit www.countygp.ab.ca/services.
Yes, the County has an access agreement with the land owner which allows the County and/or internet service providers to access the tower and extend the internet services to neighbouring properties if needed.
Can any ISP install equipment on a County sponsored local tower to provide me and others with internet service?
Yes, however, a License Agreement [PDF - 20KB] needs to be filled out by the ISP prior to installing any equipment.
A License Agreement [PDF - 20 KB] is a requirement; failure to sign the document will result in immediate equipment removal and legal action.
I have a County sponsored tower on my property, and/or receive service from one. Do I have to notify the County when changing providers?
Yes, notify the County and include the following information:
- Your name
- Land location of the tower
- Name of the new internet service provider (ISP)
As well, please advise the new ISP that they will need to fill out the required License Agreement [PDF - 20 KB] with the County.
The new property owners will have to come to the County office to fill out a new agreement between themselves and the County. Please call 780-532-9722 or email email@example.com before coming in so we can have the paperwork ready for you.
No, the landowner will have to take the steps necessary to obtain a County sponsored local tower for their land.
Visit our Open Data Catalogue and look for “Internet Towers”.
Please send an e-mail to firstname.lastname@example.org requesting to be added.
Because the ISP is using a County sponsored local tower, should I contact the County if I have problems with my internet service?
No, the County does not represent any ISP. The County only sponsors the infrastructure (tower) so that residents can acquire internet services. Please contact your ISP for support.
Please send the County a written request for the removal of the tower, the County will then make arrangements for removal and reuse. Important: Tower will only be removed if obsolete; if nobody else is obtaining service from the tower. Removing a tower without consent of the County is not permitted.
County of Grande Prairie contact information:
Mail: 10001-84 Avenue, Clairmont, AB T0W 0H0