Residential Waste Cart Program Frequently Asked Questions (FAQ)
What is the Residential Waste Cart Program about?
What is automated collection?
Why is the County changing curbside waste and recycle collection program?
What are the benefits to using the waste carts?
Who does the program affect?
When do I receive my waste cart?
What can go in my waste cart?
What cannot go into my waste cart?
Will my scheduled collection day change?
I am a new resident and do not know what my collection day is. When is my waste cart and blue bag recycling collected?
What are the guidelines for using the waste cart?
I have read the instructions on how to use and place my waste cart but still don’t know how to use my cart. Can you help me?
Why was my cart tagged with an Oops sticker?
Will I be charged extra or additional fees for the new waste cart and automated collection program?
Can I purchase a second waste cart?
If I have more waste than what can fit in the cart, what do I do?
I don’t have a landfill access tag, where do I get one?
Can I use my existing garbage can/cart and receptacles?
I have already purchased a 64-gallon waste cart from Prairie Disposal. Will I be receiving another cart to use or will I be able to use my existing cart?
Who collects my cart and blue bag recycling?
Who owns the residential waste carts?
What happens to the cart when I move?
If I have built a new home and need a waste cart, how do I get them?
What happens if I have damaged my cart?
If my cart has been damaged or stolen, what do I do?
Does the County have any future plans to expand its automated collection program to include carts for recyclable items?
Can I make modifications to the waste cart supplied to me?
Is backyard organic material, grass clippings and garden waste accepted in the waste carts?
Where can I purchase a home composter or food digester unit?
Will there be any changes to Blue Bag Recycling services?
Where can I find more information about the curbside blue bag recycling program?
Can I refuse collection service?
What if I have a large item I need to dispose of?
What is the waste cart collection process if I live in a multifamily dwelling such as a duplex or fourplex?.
What do I do if I am interested in receiving curbside waste and/or recycle collection service but I live in a rural subdivision that doesn't receive it?
If I have other questions or concerns, who can I contact?
Households in select subdivisions in the County who already receive curbside waste and recycle collection services will be provided with a 64-gallon waste cart each to dispose of their bagged waste. Their waste carts will be picked up through automated collection.
Automated cart collection is a system where a specially designed truck picks up the carts, empties them, and then returns them to their original positions.
The County will be moving residential waste collection service to a fully automated system in an effort to make it easier for residents to move their waste safely and efficiently to the curb, to improve neighbourhood cleanliness and appearance, and reduce overall waste.
- No more lifting heavy bags or garbage cans as the waste cart is easy to pull and safe to maneuver
- Fully closing the lid will help keep trash from being scattered by the wind and when the automated truck arm lifts and empties the cart. It will also prevent birds, dogs, cats, vermin, and wildlife from getting into the cart
- The automated system will also be safer for collection crews, reducing the risk of injury caused by heavy lifting and handling of dangerous waste and contamination
- The automated collection system is a more efficient than manual collection
Households in the neighbourhoods of Dunes, Taylor Estates, Maple Ridge Estates, Carriage Lane, Wedgewood Estates, Whispering Ridge in Clairmont, Westlake in Clairmont, and homes located in Clairmont who already receive curbside waste and collection services and are charged for garbage and recycle services on their monthly utility bill.
These households will be receiving their carts with information packages, including instructions, guidelines, and additional information about the program, between May 1 and 15, 2018. Residents will be able to begin using their carts immediately once they receive them.
Household garbage and waste can go into the waste cart.
We encourage items that are recyclable such as collapsed cardboard and boxboard, mixed paper, plastics 1-7 (no plastic bags permitted) and tin be placed in blue bags to be collected separately. View our blue bag recycling guidelines.
Unacceptable items include:
- household hazardous waste (e.g., oven cleaners, paints, motor oil, pesticides, toilet cleaners, batteries, propane tanks, light bulbs, solvents, paint, oil, computer equipment)
- animal waste or noxious matter
- large items (mattresses, box springs, furniture, televisions, stereos, sofas, etc.)
- large appliances (fridges, stoves, freezers, dishwashers, hot water tanks, etc.)
- building/renovation material (e.g., wood with nails sticking out, drywall, carpeting, lumber, etc.)
- tires, large metal auto parts
Several of these items are accepted at the County's various waste and recycling management facilities. View the recycling & waste management brochure [PDF - 433 KB] for a list of facilities and what they accept.[JR1]
No, there will be no change to collection days.
Residents in the following subdivisions receive curbside waste and recycle collection on the following days:
- Taylor Estates
- Maple Ridge
- Clairmont north of 108 Avenue
- Carriage Lane
- Clairmont south of 108 Avenue
- Whispering Ridge in Clairmont
- Westlake in Clairmont
Residents who receive curbside waste and recycle collection services are asked to set their items out ahead of time (between 6 p.m. the night before and 7 a.m. on collection day). According to the County’s Community Standards Bylaw, carts must be collected within 24 hours of collection. Waste and recycle is collected weekly with the exception of Christmas Day, New Years Day and unless notified with notice from Prairie Disposal and the County.
- Place bagged waste inside the waste cart. Carts containing unbagged items may not be collected and increase loose litter.
- Ensure the lid is fully closed to keep trash from being scattered by the wind or when the automated truck arm lifts and empties the cart; and birds, dogs, cats, vermin and wildlife from getting into trash. A cart with an open lid will not be collected.
- Roll your waste cart to your curbside/street before 6 p.m. the night before and 7 a.m. on your collection day. According to the Community Standard’s Bylaw, carts must be removed within 24 hours of collection.
- When placing your cart on your curb, ensure the wheels/handles are facing inward toward your home with the wheels touching the edge of the street or curb.
- Be sure there is one meter of clearance on all sides of the cart and full clearance overhead – this includes between the waste cart, parked cars, fences, blue bag recyclables, and trees beside and above, otherwise your cart may not be collected..
- All waste must fit in your cart. Any waste outside of the cart will not be collected unless it is labelled with a Bag Tag.
Please directly contact Public Works by email email@example.com or call 780-513-3967.
Your cart may have been tagged for one or more of the following reasons:
- The cart was not correctly placed for collection
- The collector could not grasp the cart due to parked vehicles or other obstructions being too close
- There was hazardous waste, electronic waste, animal waste, noxious materials, liquids or other prohibited items in the cart
- The cart lid was not fully closed
Residents will not be charged extra or any additional fees for the waste carts or program.
Households will only be provided with one 64-gallon waste cart for their waste. This is the standard size for waste carts for most municipalities. A 64-gallon waste cart can fit an equivalent of 3-4 garbage bags in it.
You can dispose additional waste at the Clairmont Centre for Recycling and Waste Management for free when you bring your landfill access tag. Also, if you are sorting your disposables properly, you will find that many of the items can either be recycled or composted, leaving plenty of room in your cart for bagged waste. Bag tags will be available for purchase for $3 per tag at the County Administration and Public Works buildings (located at 10001 - 84 Avenue in Clairmont) during regular business hours.
Apply for a landfill access tag by completing an application form [PDF - 242 KB] or picking one up at the Clairmont Centre for Recycling and Waste Management, and submitting the completed application form in person to the Clairmont Centre for Recycling and Waste Management with appropriate identification proving County residency. To fill out an application form and get more information, refer to our Landfill Access Page.
Residents will not be able to use their existing garbage cans, carts and/or receptacles. Only contents in your new waste cart will be collected as only the waste cart supplied is compatible with the automated collection trucks. This is why we have supplied a cart to every household. Your existing cans, carts and receptacles can be used for other home projects or extra storage.
You will not be receiving a second cart. You will be able to use your Prairie Disposal waste cart. The County will keep your information on file and in the event your waste cart needs replacing, the County will provide you a new cart at no additional charge.
Prairie Disposal Ltd.
The carts are the property of the County of Grande Prairie. They stay with the home where they are delivered and should never leave that address. Each cart has a code, which is associated to the residential address to which it was delivered.
If you move, empty the cart and leave it at the residence. Ensure that it is in a secure location, such as a garage or shed.
Please call 780-513-3967.
If you have incurred damages to your cart, you will be required to cover the costs to repair the cart. A replacement cart will cost approximately $70. To request a repair, you will need to contact Public Works.
Please report damaged or stolen carts to Public Works at 780-513-3967.
The County is looking at opportunities to eventually expand the automated collection system to include recyclables.
Carts should not be modified in any way, including adding a lock.
You may dispose of your bagged organic material, grass clippings and garden waste into the waste cart, however, these items may take up more space in your cart than you have room for. If you would like your grass clippings and garden waste collected, simply place it in a clear or blue bag and set it beside your bagged recyclables.
Alternatively, the County has a Backyard Organic Diversion Program, where many organic items can be composted or digested in your backyard to prevent it from going into the waste stream at the landfill. Simply build your own compost, or purchase a home composting or food digester unit.
The County sells composting and food digesters. Purchase one here. They can also be purchased at various home and garden supply stores.
Blue Bag recycling services will remain unchanged. Unlimited recycling and organics such as grass clippings and garden waste will still be accepted in blue/clear bags at the curbside.
Refer to the Curbside Blue Bag Recycling Instructions.
You have the right to refuse collection service but you will still be charged the monthly fee for collection services.
As always, large items can be brought to the Clairmont Centre for Recycling and Waste Management free of charge by showing the landfill attendant your Landfill tag. Reusable items are also accepted at the Drop and Swap located Clairmont Centre for Recycling and Waste Management. Find all the items that the centre collects here.
A waste cart will be provided to each household residing within a multifamily dwelling. Waste cart placement at the curbside may differ for these properties due to space limitations. Households who live in a multifamily dwelling are advised to contact Public Works at 780-513-3967 or by email at firstname.lastname@example.org to receive curbside placement instructions.
Residents who own property in County Rural Estate subdivisions interested in curbside waste and/or recycle collection services are encouraged to work together with residents within their subdivisions as a group to gain acceptance for this program. Such a program requires a curbside collection fee and acceptance by the residents collected via survey before council will approve the service. If there is strong interest within the community, you are encouraged to send a letter to our Public Works office. The request is then reviewed by council who provide the final decision for the program.
Contact Public Works at 780-513-3967 or by email at email@example.com.