Featured Event

Service Excellence - Blue Pin Certificate Program

The County of Grande Prairie Business Support Network with support from Alberta Labour and Immigration and the Destination Marketing Fund are excited to launch a customer service certification program with a one-year funded pilot project for certification.

The County of Grande Prairie Business Support Network’s Service Excellence - Blue Pin Program is a customer and employee retention program that focuses on training and customer service skills to frontline professionals, supervisors, and managers.

Funding Available

Funding is available through the County of Grande Prairie Business Support Network (BSN) for employers looking to certify their frontline and/or management staff and for unemployed or underemployed Grande Prairie looking to further enhance their customer service career opportunities by completing the entire Customer Service Excellence Blue Pin program.

All courses in the pilot program will be live virtual sessions, administered by Grande Prairie Regional College. Certification for frontline staff includes three core courses and three optional courses; the management and supervisor certification include five core courses with three options.

Each course ranges in length but are broken down into manageable sizes to allow the certification to be completed without taking extra time away from work and life. Courses are scheduled at varying times to accommodate individuals’ calendars.


Costs range from $145 to $325 each, and total cost to complete the certificate is $950 for the frontline staff certification and $1,600 for the managers/supervisor’s certificate.

Funding is available from Alberta Labour and Immigration and Destination Marketing Fund to help employers certify their staff and underemployed or unemployed residents who want to advance their customer service careers.  

  • This funding is currently available for 100 participants, 75 frontline staff and 25 managerial and supervisory staff.

  • Due to limited available funds, funding is only available for the entire certification program and not for single courses. 

  • To support businesses of all sizes, larger organizations may be limited in the number of employees eligible for funding. 

  • All applications will be considered for reviewed by the County of Grande Prairie Business Support Network.


For additional information, scheduling and enrolment and to apply for funding please visit the Grande Prairie Regional College Service Excellence Blue Pin Certificate.

Questions, comments or suggestions can be directed to Hetti Huls, Economic Development and Business Retention and Expansion Officer.


What is the Business Support Network?

The County of Grande Prairie Business Support Network (CGPBSN) was created to build strong partnerships within our business community that will address common, current, local and regional workplace challenges.

Members of the County of Grande Prairie Business Support Network work together to: 

  • Identify common workforce challenges and current labour market trends.
  • Address and find solutions to identified trends and challenges by exchanging ideas as an open, respectful and positive business network.
  • Create a safe environment for partnership building and for collaboration on ways to address common workplace challenges. 

Why was the County of Grande Prairie Business Support Network created?

The County of Grande Prairie is always working to identify current and future opportunities that will support our diverse economy.  This includes creating the Growth and Economic Development Strategy (GEDS), which established a 50-year vision to lead us as we accommodate future growth and strengthen economic development in a sustainable, responsible way.    

One of the desired outcomes of the GEDS is to increase collaboration by partnering for growth. Accordingly, the new Business Retention and Expansion (BRE) Program was implemented to strengthen the connection between businesses and our communities, while encouraging growth opportunities. BRE functions have included administering business surveys and launching the County of Grande Prairie Business Support Network.

County of Grande Prairie Business Support Network events are an open and positive venue for business groups and individuals to collaborate and exchange ideas and information on current labour market trends, and to address workforce development, attraction, and retention challenges.

Upcoming Events

Join the County of Grande Prairie Business Support Network for numerous roundtables and sessions through out the year.

Roundtables are a forum setting to share best practices, issues or solutions with trends, set the stage for future County of Grande Prairie Business Support Network sessions, workshops or discussions

Sessions are an informative way to learn from professionals in various workplace issues and trends.

Make sure to check our Eventbrite page to follow us and for the most up to date list of roundtables and sessions and to register. 

The Grande Prairie Business Support Network is committed to ensuring that you have the information relevant to your business. To make these sessions and roundtables effective and appropriate please feel free to share your thoughts and suggestions for future sessions.

To find out more information, suggest or present a topic, or to be added to the distribution list, please e-mail or call us 780-831-8864.