2023 Citizen Satisfaction Survey
Through November 2023, County of Grande Prairie residents were asked to share their thoughts in a citizen satisfaction online survey conducted by market research and analytics firm Leger 360.
This marks the first time the County has reached out to residents through an online Citizen Satisfaction Survey, after conducting telephone surveys in 2011, 2014 and 2021.
Residents provided feedback on living and working in the County, important issues, County services, use of tax dollars, and more.
Highlights from the survey report include:
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Quality of Life: Overall, this area remains remarkably high with 96% of residents rating the County’s quality of life as good.
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Value for Taxes: A growing number of residents (36%) indicate they are receiving good value for the municipal portion of their property tax bill when compared with 2021 results (28%).
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Safety: An increasing number of residents (89% versus 86% in 2021) agree that the County is a safe region.
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Top Priorities: The Fire Department; road and sidewalk maintenance and upgrading; waste management; and land use and community planning are the programs and services most important to County residents.
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Highest Levels of Individual Satisfaction: Following a record-breaking year of wildfires in the province, County residents continue to provide top marks to Fire Services (82%) with Waste Management (81%) closely ranked in second place.
Read the full Citizen Satisfaction Survey report:
The report includes findings of an online survey conducted by market research and analytics firm Leger 360 in partnership with the County of Grande Prairie. A total of 8,952 letters were mailed to County residential property owners that included a unique six-digit PIN to access the online survey. Additional PINs were provided by Leger 360 to confirmed County of Grande Prairie addresses. The outcomes of the statistically reliable survey are based on responses from 566 residents who completed the online questionnaire between November 1 and December 1, 2023. As a non-random online survey, a margin of error is not reported. Results were weighted according to age, gender, and region in order to ensure a representative sample of the County of Grande Prairie.